Happy New Year! 2019 is gone, and when the party is over, let us return to the things that matter.
The 05 important tech strategies for 2020 in the discussion are the catalyst to drive innovation, create a pro-people environment, and enable consistent growth. Depending on the size of their organization, leaders should adopt a vision and strategize technology to hug the changes in this dynamic business world.
Remember, change isn’t always something new. It is more about; (i) incremental changes required to an existing business model; (ii) replacing obsolete with what’s trending; and (iii) a mindset to adapt.
Hyperautomation
Automation is the act of implementing the control of processes with advanced technology, using electronic hardware. Hyperautomation is about replacing human judgment or action with the machine-based protocol.
Here are some hyper-automation scenarios:
- Replacing manual packaging plant with robotics.
- Using chatbots for automated messenger replies.
- Employee performance evaluation.
- Digitize the payment system.
An Immersive User Experience
The digital landscape, where user perceives products & services, is getting reinvented at a rapid pace. The way a user interacts with the offering and find ease or discomfort defines the success or loss of an organization.
An immersive experience is about inculcating trends like Artificial Intelligence, Virtual Reality, and Mixed Reality. A cocktail of these technologies is bound to enhance the experience of the users – like customers, employees, and followers.
Tools like Gamification and augmented presentation of product/service/feature are the new ways to make users feel immersed.
Cloud Computing
Several industries are engaged in cloud computing, almost unknowingly. Any user of digital media connected on the internet is most likely on some Cloud network. Using email and chatting on Messenger are simple examples of cloud computing.
A study by Forbes estimates that the cloud computing industry is going to be worth $162B by 2020, at a CAGR of nearly 19%.
Cloud networking is undoubtedly not limited to personal emails or file storage. It has come as a solution to manage data & information with ease. The Amazon Web Service (AWS), IBM Cloud, Adobe Marketing Cloud, Google Drive, and Hubspot are excellent examples of Cloud computing.
Human Engagement & Experience
Business owners must take the resolution in 2020 to transform the experience of people they work with. The concept of engagement in a humane manner should be one of the key strategies.
How employees participate in the affairs of the organization, or feedback of the customers are keys to making an absorbing business ecosystem.
Here are some of the engagement concepts to adapt in 2020:
- Empower people in this digital landscape. Let customers give transparent feedback – that helps businesses to improve their product/service.
- Democratize the data by making digital information available to the average non-technical user without the apparent involvement of IT.
- Manage the performance of employees in a highly digital and transparent manner.
- Robust HR technology to elevate the experience of people that work in an organization.
- Reward employees with a click of a button and recognize them publicly. Encourage a culture of appreciation.
- Enhance the customer experience by giving them value for their trust.
Blockchain
Blockchain is an encrypted auto-chain of transactions in a business process. Businesses can use a centralized digital platform that offers a single secured source of data.
A robust blockchain system allows an organization to track and manage the end-to-end journey of their product or service. All the concerned parties get tuned to this journey through a single data source. That’s Blockchain technology.
In simple words, a single data source is accessible to all parties in a supply chain system. From sender, transporter, custom authorities, receiver, and everyone in between, people are tuned in real-time with progress. Blockchain technology is saving businesses millions of $ by eliminating predictability.
At Nature9 Consulting, we are right on the money about these trending technologies. This way, we are helping numerous organizations to achieve predictable results. Learn how we can help transform your business into a well-oiled machine.
